Privacy Policy

1. Introduction

Skyrent Incorporated ("SkyRent," "we," "us," or "our") operates the website skyrent.ca and the SkyRent mobile application (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform.

We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: User type (renter or landlord), profile photo, and communication preferences.
• Rental Application Data: Employment history, income information, references, previous addresses, date of birth, and identification documents submitted through rental applications.
• Property Listings: Property details, photos, pricing, and descriptions provided by landlords.
• Payment Information: Billing details processed through our third-party payment processor (Stripe). We do not store your full credit card number on our servers.
• Communications: Messages exchanged between renters and landlords through the Platform.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, features used, search queries, and interaction patterns.
• Location Data: Approximate location based on IP address and, with your consent, precise location data for map-based property searches.
• Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to maintain sessions and improve your experience.

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve the Platform and its features
• Process and facilitate rental applications between renters and landlords
• Enable communication between users
• Process payments and subscriptions
• Send transactional notifications (application updates, messages, payment confirmations)
• Send marketing communications (with your consent, which you may withdraw at any time)
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Analyze usage patterns to improve our services

4. How We Share Your Information

We may share your personal information with:

• Other Users: Landlords receive renter application data; renters see landlord contact details and property information.
• Service Providers: Third-party services that help us operate the Platform, including hosting (DigitalOcean), payment processing (Stripe), email delivery (Resend), and mapping (Mapbox).
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for advertising or marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and sensitive data at rest (AES-256)
• Secure server infrastructure with firewall protection
• Access controls and authentication requirements
• Regular security monitoring and updates

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information held by us
• Correct inaccurate or incomplete information
• Withdraw consent for processing where consent is the basis
• Delete your account and associated personal information
• Complain to the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at privacy@skyrent.ca.

8. Cookies

We use essential cookies to maintain your login session and preferences. We may also use analytics cookies to understand how users interact with the Platform. You can control cookie settings through your browser preferences.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: